- On average orders ship in 7-10 business days. Yes, that can be up to or at least 2 weeks from the date you place your order.
- We ship Tuesday thru Friday.
- Order fulfillment still relies on our current lead time for any particular product.
- We cannot modify or split orders after they've been placed.
- We ask that you refrain from contacting us for order status. When we take time to respond it takes time away from production and shipping orders. We use a modern ecommerce platform and you will be notified once your order ships.
We offer USPS First Class or Priority and FedEx Ground/Air.
Actual Rates calculated and charged at checkout.
EXCHANGES/WARRANTY
Exchanges are eligible within 60 days of purchase. Include a copy of your original sales order and mail products to:
MagLatch
5760 Thornwood Dr
Goleta, CA 93117
Exchanges will be processed within approximately 3-5 business days of receiving. Shipping to MagLatch is paid by Customer. Shipping to Customer is paid by MagLatch.
RETURNS
Returns are eligible within 60 days of purchase. Include a copy of your original sales order and mail products to:
MagLatch
5760 Thornwood Dr
Goleta, CA 93117
Returns will be processed within 5-7 business days of receiving. MagLatch reserves the right to charge a restocking fee not to exceed 30%. Shipping & Postage costs are non-refundable.